Prolonged Services: Boost Non-Face-to-Face Service Claims With Comprehensive Documentation

Why This Topic Matters

Accurate handling of prolonged service time can affect whether non-face-to-face work is captured on a claim and whether the documentation supports payment. The article helps readers understand the broad compliance and documentation issues involved in this category of reporting.

Article Sections

1. Tip: Know the specifics on provider/patient communication

   Introduces the article’s focus on communication-related documentation and the role of non-face-to-face work in reporting.

2. Don’t Use 99358/+99359 Attached to 99202-99215

   Discusses one category of prolonged service reporting and its relationship to office and other outpatient evaluation and management visits.

3. Avoid +99417/G2212 Unless the Time Is Attached to a Same-Day 99202-99215

   Covers another prolonged service reporting approach tied to office or outpatient evaluation and management time on the same day.

4. Document This Work Before Using 99358/+99359

   Focuses on documentation support, timing, and general categories of activities relevant to prolonged non-face-to-face work.

5. Don’t Try to Double Dip for 99358/+99359

   Addresses overlap concerns with other services and the need to avoid counting time that is already reported elsewhere.

6. Look to 99358/+99359 for Non-Face-to-Face Longer Than 31 Minutes

   Summarizes the article’s discussion of time thresholds and prolonged non-face-to-face reporting.

7. Watch Units to Avoid Claim Delays

   Notes unit-count considerations and includes a brief payer reminder related to reimbursement policies.