General Surgery Coding Alert - 2009 Issue 17
COLLECTION: 3 Steps Increase Your Collections Success Rate
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Article Overview
This article discusses general revenue cycle and patient collections guidance for medical practices. It focuses on improving collections performance, reducing write-offs, and managing unpaid balances through internal follow-up processes, policy setting, and escalation to collections when appropriate. It is written for practice managers, billing staff, and physicians involved in financial policy and patient account handling.
Why This Topic Matters
Patient collections affect cash flow, write-off volume, and the overall financial health of a practice. The article is relevant to teams looking for broad process improvements in handling coinsurance, deductibles, and outstanding balances.
What You Will Learn
- How practices can strengthen patient collections workflows
- How unpaid balances are monitored and escalated over time
- How internal write-off and collections policies support revenue cycle management
- How practices can coordinate billing processes with physician oversight
Who Should Read This
- Practice managers
- Billing staff
- Revenue cycle professionals
- Physicians
- Healthcare administrators
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