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Audits: Use This Advice to Better Explain Audit Results to Providers
Tip: Include practice management in the discussion if necessary.
Whether you’ve performed an in-house audit or had one outsourced to another firm, your next hurdle is often reporting the outcome to providers — and that can be incredibly complicated and stressful, particularly if your findings reveal practice issues.
The “human factor” inherent to conversations can always make communication difficult, said Angela Clements, CPC, CPMA, CEMC, CGSC, COSC, CPC-I, physician coding auditor and educator consultant, at AAPC’s AUDITCON session “Communicating Audit Findings.”
But, if you’re prepared, you’re better equipped to handle any surprises...
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