BC Advantage - 2012 Issue 2
Business Continuity: Practice Management (PM) software and Electronic Medical Record (EMR) software vendors
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Article Overview
This article explains business continuity considerations for healthcare practices that depend on practice management and electronic medical record vendors. It discusses how vendor service changes, outages, support issues, pricing shifts, and system transitions can affect operations, and it raises general questions about data access, exportability, and planning for a possible vendor change. The piece is relevant to practice owners, managers, billing teams, and IT personnel who oversee clinical and administrative systems.
Why This Topic Matters
Vendor dependency can affect whether a practice can keep operating if a PM or EMR platform changes, becomes unavailable, or no longer fits the business. Understanding the continuity issues discussed here can help practices evaluate their operational risk before they need to move data or change systems.
What You Will Learn
- How business continuity differs from disaster recovery in the context of practice software
- Why PM and EMR vendors can become a continuity risk for healthcare organizations
- What operational questions to consider when planning for possible vendor changes
- Why data export and portability are important for long-term system planning
- How online and on-premise software environments can create different continuity concerns
Who Should Read This
- Practice owners
- Practice managers
- Billing managers
- Healthcare IT staff
- Revenue cycle staff
- Medical office administrators
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