Communicating Audit Findings to Encourage Changed Behavior: Tips for the Coding Compliance Communicator

Why This Topic Matters

Audit programs only improve compliance when findings are communicated clearly enough to prompt changed behavior. This article addresses the human and educational side of audit feedback, which is important for practices seeking stronger documentation, coding accuracy, and ongoing compliance.

Article Sections

1. Introduction

   Introduces the role of auditing within physician practice compliance programs and the need for effective communication of findings. It frames the article around improving audit-driven behavior change.

2. Most commonly, practices begin auditing activities using Evaluation and Management (E/M) codes as the sample selection criteria.

   Discusses common audit starting points and the challenges of explaining findings to providers. It highlights the gap that can occur between technical audit language and clinical understanding.

3. What are some steps the auditor/educator can use to avoid the potential "disconnect"?

   Presents practical communication principles for audit feedback meetings. The section covers approach, preparation, listening, and the importance of concise follow-up.