BC Advantage - 2018 Issue 11

Customer Service Going Going Gone

Many of us grew up in a time when we may have heard the following catchphrase: “The Customer is King,” meaning that they were the most important part of the business equation. Or rule #1: “The Customer is always right.” If you think they are wrong, then rule #2 is to reread rule #1. These rules are a trademark of Stew Leonard and are etched in a 3-ton granite rock in one of his Connecticut grocery store parking lots. While Stew might have coined the above catchphrase, we all know in reality that...

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