BC Advantage - 2008 Issue 5

It's a Small, Small World

I have just returned from my fourth trip to India where I was conducting Leadership and Customer Service seminars for managers and associates in various companies. Even though I was half way around the world the issues facing businesses in India are similar to the challenges we face here at home in the United States.You would think that there are huge cultural differences, however, both employees and customers in India have expectations similar to folks in our country and how well we meet those expectations determines our success. Employees have a desire for:Open communications (being kept in the...

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