BC Advantage - 2018 Issue 11
7 Free or Low Cost Ways to Increase Practice Efficiency
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Article Overview
This article is a practice-management overview for medical office leaders, coders, and administrative staff interested in improving efficiency without major spending. It covers patient self-service, task automation, denial monitoring, staff training, use of non-physician practitioners, process improvement, and team communication, with references to EHR use, coding education, and payer-related workflows.
Why This Topic Matters
Practice efficiency affects patient access, staff workload, claims follow-up, and revenue cycle performance. The article is relevant to organizations looking for operational changes that can reduce rework and improve day-to-day throughput.
Article Sections
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Promote patient self-service
Discusses patient portal features and ways to let patients handle routine tasks digitally.
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Automate tasks, when possible
Covers workflow automation in EHR systems, including reminders, scheduling support, and administrative coordination tools.
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Monitor claim denials
Addresses denial review and the importance of tracking recurring payer issues to reduce rework.
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Provide staff training
Focuses on education for coding, front-office support, and patient communication roles.
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Maximize the use of non-physician practitioners (NPP)
Explains staffing and scheduling approaches that support better use of non-physician practitioners.
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Focus on process improvement
Describes workflow review and process redesign as a way to reduce inefficiency.
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Promote a culture of open communication
Covers team communication practices and shared accountability in the office environment.
What You Will Learn
- How practices can improve operational efficiency with limited resources.
- Ways EHR and patient portal features can support administrative workflows.
- Why denial monitoring and staff training are important to practice operations.
- How staffing, process review, and communication can influence productivity.
Who Should Read This
- Practice managers
- Medical office administrators
- Billing and coding staff
- Front-office staff
- Healthcare operations leaders
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