BC Advantage - 2025 Issue 12

Patient Financial Responsibility: Turning Collection Challenges Into Opportunities

What You'll Learn Identify gaps in your billing and collections workflows Implement patient-centered communication strategies Evaluate tech tools that accelerate payments Develop staff training scripts for cost conversations As high-deductible health plans become increasingly common, more financial responsibility is being shifted from insurers to patients. According to KFF Health Data, out-of-pocket spending on hospital services is expected to rise by 3.2% per year, and, by 2033, the average cost per person could reach $163, marking a 28% increase from 2025.   For healthcare providers and revenue cycle teams, this shift brings new challenges: unpaid balances, delayed...

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