Using Automated Communication to Enhance Patient Experience

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Note:  The following article synopsis was NOT provided by BC Advantage. It was created by Find-A-Code/innoviHealth.

Article Overview

This article examines how automated communication tools can be used in healthcare settings to support patient engagement and strengthen ongoing patient relationships. It focuses on broad practice communication strategies such as reminders, outreach, encouragement, and preventive-care messaging, and is relevant to providers, office staff, and practice managers interested in patient experience and care coordination.

Why This Topic Matters

Consistent communication is increasingly important for keeping patients informed, involved, and connected to their care between visits. The article is useful for practices exploring technology-enabled outreach as a way to improve engagement and support healthier patient behaviors.

What You Will Learn

  • How automated communication can support patient engagement
  • Common categories of patient outreach used by healthcare practices
  • Ways communication tools may help practices maintain contact between visits
  • How messaging can be used to reinforce preventive and follow-up care
  • Why patient-provider communication matters for the patient experience

Who Should Read This

  • Healthcare providers
  • Practice managers
  • Medical office staff
  • Patient engagement and care coordination teams

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