Ask the Expert: Reporting coordination of care by phone

Article Overview

This Ask the Expert article addresses physician coding questions about coordination of care provided by phone for an established patient. It explains the general scope of telephone evaluation and management services, discusses when phone-based coordination does not fit those services, and points readers to prolonged non-face-to-face physician service reporting considerations. It is relevant to pediatric endocrinology, office-based and hospital-based E/M coding, and coders or billers who need to understand how phone-based work is handled in a CPT context.