decisionhealth Newsletters, Part B News - 2017 Issue 10 (October)
Tighten up time in the waiting room with 7 simple techniques
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Article Overview
This article covers practice operations strategies for reducing waiting-room delays in physician practices. It is aimed at office managers, practice administrators, and clinicians interested in scheduling flow, pre-visit preparation, patient communication, and simple operational adjustments that may improve the patient experience. The piece also references MGMA survey findings and broader administrative considerations related to patient forms and language access.
Why This Topic Matters
Waiting time affects patient satisfaction, staff efficiency, and overall office workflow. Understanding common operational approaches can help practices evaluate scheduling and intake processes in a broader practice-management context.
Article Sections
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Practice operations survey context
Introduces the MGMA survey and the article’s focus on waiting times and office workflow in physician practices.
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Simple techniques for reducing wait time
Summarizes a series of operational ideas for improving appointment flow, pre-visit readiness, patient communication, and waiting-room management.
What You Will Learn
- How the article frames waiting time as a practice-operations issue
- What broad categories of workflow improvements are discussed
- How pre-visit preparation and patient communication fit into scheduling efficiency
- Why language access and patient materials are part of office operations
- What kinds of patient-experience strategies are suggested when delays occur
Who Should Read This
- Practice administrators
- Office managers
- Physician group leaders
- Clinicians interested in workflow efficiency
- Medical billing and coding professionals with practice-operations responsibilities
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