As urgent care rises, maintain connections with patients to keep them coming

Article Overview

This practice management article summarizes survey findings about older adults’ use of urgent care and other alternative care sites instead of traditional primary care. It explains why convenience, access, and patient connection matter, and it offers a general discussion of how primary care practices can remain relevant to Medicare-eligible patients. The piece is intended for physicians, practice managers, and other healthcare professionals interested in patient retention and care access trends.