DecisionHealth, DecisionHealth - 2025 Issue 9 (September)

Beware of signs of lawsuit-prone patients, and keep documentation professional

Train everyone in your practice to take a preventive approach to litigious patients, meaning patients who threaten to file complaints or sue for any reason or no reason at all. Everyone in the practice, from the scheduler to the surgeon, needs to recognize the signs and know how to communicate their concerns about a patient so they don’t make a bad situation worse. The approach also works for patients who are merely difficult and reasonable patients who are considering a lawsuit.

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