decisionhealth Newsletters, Part B News - 2000 Issue 6 (June)
Your chance to grade your carrier found in new survey
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Article Overview
This article covers a HCFA effort to improve carrier-physician relations through a planned survey of physicians. It is relevant to healthcare administrators, physician practices, and coding/billing professionals who interact with Medicare carriers, because it highlights the general areas HCFA wants feedback on and the broader customer service initiative behind the survey.
Why This Topic Matters
Understanding this initiative helps readers track changes in Medicare administrative oversight and anticipate areas where physician-carrier interactions may receive increased attention. It is useful for organizations concerned with enrollment, review workflows, and payer relations.
What You Will Learn
- The purpose of HCFA’s customer service survey initiative
- Which broad operational areas HCFA wants physician feedback on
- How the survey is expected to be developed and tested
- How carrier performance may be evaluated within the Medicare program
Who Should Read This
- Physicians
- Medical practice administrators
- Billing and coding professionals
- Compliance staff
- Healthcare operations leaders
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