decisionhealth Newsletters, Part B News - 2020 Issue 11 (November)
COVID disrupts salary gains, challenges medical practice business ops
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Article Overview
This article summarizes survey findings on how the COVID-19 public health emergency affected medical practice business operations, staffing, and revenue. It is aimed at practice administrators, billing professionals, coders, and other healthcare operations staff who need a high-level view of pandemic-related disruptions, telehealth adoption, and workflow changes. The article also highlights general reporting issues around claims processing, coding consistency, place of service usage, and evolving telehealth regulations.
Why This Topic Matters
The topic is relevant to organizations managing medical practice revenue cycle, staffing, and remote-work transitions during and after the COVID-19 public health emergency. It provides context for understanding operational strain and administrative changes that can affect practice performance and billing workflows.
Article Sections
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Impact of the COVID-19 public health emergency on practices
Summarizes broad operational and financial effects reported by medical practices during the pandemic. Covers changes in patient volume, revenue, and general practice disruption.
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Telehealth and billing disruptions
Describes the shift toward telehealth services and the administrative challenges reported alongside that transition. Includes general discussion of claims, billing, and changing regulatory conditions.
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Salaries, staff reduced
Reviews workforce impacts reported by practices, including furloughs, pay changes, layoffs, and remote-work arrangements. Also notes changes in employee responsibilities and daily operations.
What You Will Learn
- How the COVID-19 public health emergency affected medical practice operations
- What kinds of staffing and workflow changes practices reported
- How telehealth and billing processes were affected during the pandemic
- Why practice administrators should monitor operational and revenue-cycle disruptions
Who Should Read This
- Medical practice administrators
- Billing and coding staff
- Revenue cycle teams
- Healthcare operations managers
- Physician practice leadership
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