decisionhealth Newsletters, Part B News - 2020 Issue 8 (August)
Telehealth visits start declining as in-person encounters bounce back: Study
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Article Overview
This article summarizes findings from a Commonwealth Fund analysis of ambulatory practice visit patterns during the COVID-19 public health emergency. It describes how telehealth and in-person care shifted over time as practices reopened, and notes differences by payer type, COVID-19 burden, and medical specialty. The piece is relevant to coding, compliance, and practice management readers who track telehealth adoption and broader care-delivery trends.
Why This Topic Matters
Telehealth volume changes can affect documentation workflows, scheduling, billing operations, and utilization monitoring. Understanding broad trends during the pandemic period helps readers place telehealth activity in context without relying on assumptions about practice patterns.
What You Will Learn
- How telehealth utilization changed over time during the public health emergency
- How in-person and total visit volumes shifted as practices reopened
- How visit patterns differed by insurance category
- Which specialties showed larger or smaller declines in overall visit volume
- How the study framed differences between higher-COVID-19 and lower-COVID-19 areas
Who Should Read This
- Medical coders
- Coding auditors
- Revenue cycle staff
- Practice managers
- Telehealth program managers
- Health care administrators
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