decisionhealth Newsletters, Part B News - 2012 Issue 1 (January)
Don’t let high-deductible patients drag you down; how to maintain cash flow in Q1
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Article Overview
This article addresses practical revenue cycle management approaches for practices facing an early-year increase in high-deductible patients. It focuses on how offices can prepare staff, communicate with patients about financial responsibility, and evaluate payment and collections workflows to support cash flow without damaging patient relationships. The piece is aimed at practice managers, billing teams, and front-desk staff who handle patient collections and deductible conversations.
Why This Topic Matters
High-deductible plans can create immediate collection pressure at the start of the year. The article is relevant because it highlights ways practices can improve payment rates and reduce avoidable revenue delays while maintaining a patient-friendly approach.
Article Sections
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Revenue cycle management
Introduces the cash-flow challenge practices face during the early part of the year and frames the discussion around patient collections and office workflow.
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Survey: High deductibles already rearing their ugly head
Summarizes survey feedback from practices about early-year deductible collection difficulties and common responses to those challenges.
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Implement a wise payment-securing plan
Outlines broader collections and patient-communication approaches practices use to support payment and manage deductible-related conversations.
What You Will Learn
- How practices can prepare staff for deductible-related financial conversations
- Why front-desk verification and early identification of collection issues matter
- How practices approach payment plans and collections agencies at a high level
- How patient reminder communication fits into revenue cycle workflows
Who Should Read This
- Practice managers
- Billing staff
- Front-desk staff
- Revenue cycle management professionals
- Medical office administrators
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