decisionhealth Newsletters, Part B News - 2016 Issue 6 (June)
Patient acting up? Don’t hesitate — call the cops to protect your staff
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Article Overview
This piece is aimed at physicians, office managers, and practice staff who may face unruly or threatening patients. It explains the general circumstances in which a practice may consider contacting police, and it addresses related issues such as trespass and harassment warnings, workplace safety, and how HIPAA concerns fit into emergency or threat situations. The article is relevant to readers looking for non-clinical guidance on responding to safety risks in a medical office.
Why This Topic Matters
Medical offices can face real workplace-violence risks, and staff need to know when to seek outside help to protect people and property. Understanding the general legal and privacy considerations can help practices respond promptly and appropriately.
What You Will Learn
- How medical practices may respond to threatening or disruptive patient behavior
- Why workplace safety concerns can justify contacting law enforcement
- How trespass and harassment concerns relate to patient removal from a practice
- How privacy concerns may be viewed when reporting safety threats
- What general legal and practical considerations may come into play after an incident
Who Should Read This
- Physicians
- Practice managers
- Office staff
- Nurses
- Medical administrators
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