decisionhealth Newsletters, Part B News - 2021 Issue 2 (February)
After violent incident, assist authorities, pursue patient outreach measures ASAP
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Article Overview
This article is for physicians, practice managers, compliance staff, and other health care administrators who need guidance on responding after a violent incident in a medical office. It covers broad post-incident priorities such as working with authorities, handling patient and employee outreach, protecting privacy, and reviewing security and policy measures to reduce future risk.
Why This Topic Matters
Practices may face urgent operational, privacy, and liability issues after workplace violence. Understanding the general response themes helps staff plan communication, secure the premises, and manage the aftermath more effectively.
Article Sections
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Rare — but time to prepare
Introduces the workplace violence context in health care and explains why practices should plan for post-incident response as well as prevention. It frames the discussion around safety and operational readiness.
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Expect police presence, mind PHI
Covers interaction with law enforcement after an incident and the need to consider privacy obligations during the investigation. It also addresses practical aftermath issues such as cleanup and facility access.
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How much to say
Discusses communication with employees and patients after an incident, including outreach considerations and how practices may approach information sharing. It emphasizes judgment, confidentiality, and reassurance.
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Check security
Focuses on reviewing physical security and office policies after the event. It also addresses broader risk management and the role of consulting security professionals.
What You Will Learn
- Why post-incident planning matters for medical practices after workplace violence
- How practices may coordinate with police and other authorities after a serious event
- What broad privacy considerations can arise when sharing information in an emergency
- How practices may think about staff outreach, patient communication, and rescheduling
- Why security and policy reviews are often part of the aftermath response
Who Should Read This
- Physicians
- Practice managers
- Compliance officers
- Office administrators
- Health care security staff
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