DecisionHealth, DecisionHealth - 2019 Issue 5 (May)
Most patients prefer electronic bill-paying — but practices aren’t encouraging it
It’s a common joke that medical offices are all that’s keeping the fax machine industry alive. But clinging to that particular outmoded telecommunications tool is not the only way the medical practice business is behind the curve electronically. InstaMed’s 2018 Trends in Healthcare Payments report, which surveyed providers, payers and patients, suggests that patients want to pay their physician practice bills online but some may not be doing so because the practices aren’t pushing it.
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