Most patients prefer electronic bill-paying — but practices aren’t encouraging it

Article Overview

This article summarizes findings from a healthcare payments survey and compares electronic versus paper-based billing and payment habits across patients, providers, and payers. It is relevant to medical practice administrators, revenue cycle staff, billing teams, and others interested in patient payment preferences, bill delivery methods, and broader payment-technology adoption in healthcare. The discussion focuses on general trends, electronic payment channels, and the gap between consumer expectations and current medical billing workflows.