decisionhealth Newsletters, decisionhealth - 2009 Issue 9 (September)
6 ways to improve collections by boosting patient credit card use
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Article Overview
This article explains practical revenue-cycle topics for medical practices that want to improve collections by making it easier for patients to pay with credit cards. It covers general payment workflow ideas, patient communication, signage, phone payments, fee management, broader use across bill types, and online payment options. The piece is aimed at practice administrators, billing staff, and other front-office or revenue-cycle personnel looking for collection improvement ideas.
Why This Topic Matters
Patient payment behavior affects how quickly and completely practices collect balances. Understanding common credit card acceptance strategies can help offices evaluate patient convenience, fee considerations, and online payment options as part of their collection process.
What You Will Learn
- Common ways medical practices can encourage patient credit card use
- How practices may present payment options to patients
- General considerations for phone and online payment acceptance
- Ways practices think about credit card processing costs
- How broader card acceptance can fit into patient collections workflows
Who Should Read This
- Practice administrators
- Medical billing staff
- Revenue cycle managers
- Front-office staff
- Physician office managers
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