Note: The following article synopsis was NOT provided by HCPro. It was created by Find-A-Code/innoviHealth.
Article Overview
This article discusses practice-management approaches for re-engaging patients after pandemic-related care delays, with emphasis on portals, reminder workflows, and population-based outreach. It is aimed at practice managers and other operational leaders seeking general guidance on communication methods and data-driven follow-up to improve attendance and care continuity.
Why This Topic Matters
Patient volume and appointment adherence were disrupted during COVID-19, and practices may need updated outreach strategies to reconnect with patients who delayed care or fell out of routine follow-up. The article highlights broad operational methods that can support patient access, communication, and recall efforts.
What You Will Learn
How pandemic-related disruption affected patient attendance and follow-up
Why patient portals can be part of outreach strategy
How practices use population health data to identify patients who may be due for care
How multi-channel reminders and pre-appointment workflows can support attendance
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