Use patient engagement technology to add loyal patients, earn profits

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Note:  The following article synopsis was NOT provided by HCPro. It was created by Find-A-Code/innoviHealth.

Article Overview

This article explains how patient engagement technology within EHR systems can help practices strengthen relationships with patients, improve the practice’s image, and support administrative efficiency. It discusses broad categories of patient communication tools, portal-based access, text messaging, mobile apps, and other technology-driven workflows that are relevant to practices trying to balance regulatory expectations with patient satisfaction and retention.

Why This Topic Matters

The topic is relevant to practice managers, providers, and revenue-cycle staff evaluating patient communication tools that may influence satisfaction, retention, and day-to-day workflow. It also helps readers understand the broader operational context for adopting EHR-linked engagement features.

What You Will Learn

  • How patient engagement technology is framed as both a patient-retention and practice-efficiency strategy.
  • Why online communication and portal access are viewed as important to patient expectations.
  • What broad types of technology tools are discussed for patient communication and engagement.
  • How practices may think about balancing new communication tools with operational and compliance considerations.

Who Should Read This

  • Practice managers
  • Physicians
  • Healthcare administrators
  • Revenue cycle professionals
  • EHR users
  • Medical office staff

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