decisionhealth Newsletters, Part B News - 2014 Issue 3 (March)
Plan for tech support, training to meet meaningful use with patient portals
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Article Overview
This article explains how medical practices can prepare for patient portal deployment as part of stage 2 meaningful use. It covers the operational and compliance issues practices should consider, including vendor support, staff training, security and privacy planning, patient access processes, and outreach strategies to encourage portal use. The piece is aimed at practice managers, compliance staff, and coding or health IT professionals involved in meeting meaningful use objectives.
Why This Topic Matters
Patient portals affect workflow, patient communication, and incentive-payment eligibility, so practices need a clear plan for support and adoption. The article helps readers understand the practical areas that can affect successful implementation without relying on the vendor to manage everything.
Article Sections
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Meaningful use
Introduces the article’s focus on patient portals within stage 2 meaningful use and describes the broader implementation context for practices.
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5 tips for introducing a patient portal
Outlines operational considerations for portal rollout, including support planning, security and privacy awareness, staff responsibilities, patient outreach, and response planning.
What You Will Learn
- How patient portals fit into stage 2 meaningful use planning
- What operational support practices may need before portal launch
- Why staff training and designated support roles matter
- How practices can think about security, privacy, and patient access processes
- Ways practices may encourage patients to use portal functions
Who Should Read This
- Medical practice managers
- Compliance staff
- Health IT staff
- EHR implementation teams
- Coding and reimbursement professionals
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