decisionhealth Newsletters, Part B News - 2009 Issue 10 (October)
Some practices still find good reasons not to take credit cards
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Article Overview
This article looks at practice management decisions around accepting patient credit card payments in a medical office setting. It focuses on why some practices opt out, how patient demographics and collections patterns affect that choice, and the general categories of merchant processing costs that influence the decision. The piece is relevant to practice administrators, office managers, and revenue cycle staff evaluating patient payment workflows.
Why This Topic Matters
Patient payment policies can affect collections, administrative workload, and merchant processing expenses. Understanding the tradeoffs described in the article can help medical practices evaluate whether credit card acceptance aligns with their patient population and business operations.
What You Will Learn
- Why some practices choose not to accept credit cards
- How patient demographics can influence payment policy
- What broad categories of merchant processing fees may apply
- How offices may manage copays and collections without credit card acceptance
Who Should Read This
- Practice managers
- Medical office administrators
- Revenue cycle staff
- Healthcare business operations professionals
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