Your software vendor needs you — to prepare for 2021 E/M office visit changes

Why This Topic Matters

The article helps readers understand the operational impact of the 2021 E/M office visit changes and the need to align software, documentation processes, and staff training before the new rules take effect.

Article Sections

1. Put a plan into place

   Introduces the need for practices to review the upcoming office/outpatient E/M update and coordinate changes with software vendors. It covers general preparation areas such as staff education, workflow review, policy updates, and post-launch monitoring.

2. Track billing, vendor systems

   Describes the role of billing services and vendor systems in supporting the transition. It outlines the kinds of internal review and vendor collaboration that may be needed to align software functionality with the new guidance.

3. Start with simple outreach

   Focuses on how practices can communicate questions and concerns to vendors during the upgrade process. It emphasizes gathering feedback from users and specialties so software updates better fit real-world workflows.