decisionhealth Newsletters, Part B News - 2013 Issue 7 (July)
5 tips for getting vendors’ ICD-10 timelines for software changes
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Article Overview
This article explains why practices should press vendors, clearinghouses, and health plans for clearer ICD-10 software change timelines. It is aimed at practice managers, billers, administrators, and other staff responsible for implementation planning, staff training, and communication with software vendors during the transition period. The piece focuses on general strategies for requesting schedules, confirming commitments in writing, and escalating follow-up when vendors are vague.
Why This Topic Matters
Vendor readiness can affect ICD-10 preparation, staff training, and workflow planning. The article helps practices understand the importance of getting timeline information early so they can coordinate implementation activities and avoid last-minute disruption.
What You Will Learn
- Why vendor timeline communication matters during an ICD-10 transition
- How practices can request implementation and testing schedules from software vendors
- Ways to follow up on vendor responses and document commitments
- How to encourage vendor responsiveness through practice-level pressure and alternative options
- Why training and workflow planning depend on clearer software change dates
Who Should Read This
- Medical practice administrators
- Billing specialists
- Practice managers
- Coding and reimbursement staff
- Physician office staff involved in IT/vendor coordination
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