decisionhealth Newsletters, Part B News - 2013 Issue 5 (May)
Train, assess, document to tighten office security and protect staff, patients
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Article Overview
This article explains why office security is an important concern for physician practices and outlines broad risk-management themes such as assessing physical vulnerabilities, training staff for emergencies, documenting safety concerns, and responding to potentially dangerous behavior from employees or patients. It is aimed at practice managers, administrators, and clinicians responsible for maintaining a safe office environment and understanding general employer responsibilities.
Why This Topic Matters
Medical offices must consider safety risks to staff and patients as part of everyday practice operations. The article helps readers understand the kinds of security and documentation issues that can affect liability, workplace preparedness, and response to disruptive or threatening situations.
Article Sections
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Practice management
Introduces the broader office-security issue in medical practices and frames it as a workplace safety and risk-management concern.
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Take your circumstances into account
Discusses how security expectations can vary by setting and how responsibility may be shared among practice stakeholders and property owners.
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3 things to check
Reviews general areas of office security readiness, including access control, patient and staff movement, and emergency preparedness training.
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Document problem people
Covers the importance of recording safety concerns and handling potentially dangerous employees or visitors through documented action.
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Fire the patient
Addresses the general response to a patient whose behavior raises safety concerns and the need to document the office’s actions.
What You Will Learn
- Why office security is a key issue for medical practices
- How general safety responsibilities may arise in a practice setting
- What broad areas are commonly reviewed in a security assessment
- Why documentation matters when safety concerns involve people in the office
- How practices may think about handling threatening behavior from staff or patients
Who Should Read This
- Practice managers
- Office administrators
- Physicians
- Compliance and risk-management staff
- Medical group leadership
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