decisionhealth Newsletters, Part B News - 2018 Issue 12 (December)
Look at practice’s culture, employee retention when training non-clinical staff
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Article Overview
This practice management article focuses on training approaches for non-clinical medical office employees, including front-desk staff, billers, coders, and managers. It explains why training matters for workflow, patient interactions, compliance awareness, security, and practice culture, and it compares in-house, outside, and digital training approaches. The piece is aimed at practice leaders, administrators, and management staff looking to strengthen employee engagement and reduce turnover.
Why This Topic Matters
Training non-clinical staff affects day-to-day operations, patient experience, and workforce stability in medical practices. The article helps practice leaders understand broader staffing and culture considerations beyond basic job onboarding.
Article Sections
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Practice management
Introduces the article’s focus on non-clinical staff training and the broader performance and retention goals behind it.
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The must-dos
Covers the main subject areas practices should address when onboarding and preparing non-clinical employees for their roles.
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Culture and bonding
Discusses how training can reinforce belonging, teamwork, and employee commitment within the practice.
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In-house or out?
Reviews different training delivery approaches and the considerations that influence which model a practice may choose.
What You Will Learn
- Why training non-clinical staff matters to practice performance and retention
- Which broad topics are commonly included in non-clinical staff onboarding and development
- How training can support practice culture and employee engagement
- What factors practices consider when choosing between internal, external, and digital training methods
Who Should Read This
- Practice administrators
- Physician leaders
- Office managers
- Medical group management staff
- Human resources staff in medical practices
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