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4 ways to prepare your practice for limited English-speaking patients
You must have a plan for handling limited English proficiency (LEP) patients because you’re responsible for providing and paying for translation services to patients, who do not speak, read or write English well. Preparing for LEP patients as well as those with special needs, such as blindness, is something that many practices don’t plan for, says Ken Hertz, principal consultant with the MGMA Healthcare Consulting Group in Alexandria, La.
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