tci Medicare Compliance & Reimbursement - 2017 Issue 12

Text Your Patients, But Keep HIPAA in Mind

Staff training is essential to avoid messaging mishaps. As the healthcare tide continues to turn toward the twin towers of mobility and engagement, you can’t ignore the importance of technology in the industry, especially if you want your practice revenue to increase. On the converse, though messaging has its patient-engagement appeal, the methods and manner of its practice don’t always align with HIPAA. Pros and cons: There are drawbacks to the texting renaissance. Often, the convenience of mobile implementations begets staff complacency where the line between what is acceptable and what is a violation gets blurred. And...

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