tci Medicare Compliance & Reimbursement - 2017 Issue 12
Text Your Patients, But Keep HIPAA in Mind
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Article Overview
This article discusses the growing role of texting and mobile communication in patient engagement and the privacy and security issues that come with it. It is aimed at healthcare providers, practice managers, and staff members who use digital messaging tools and want a better understanding of HIPAA-related considerations, workflow planning, and general safeguards for handling electronic protected health information. The piece also touches on broader healthcare policy and technology trends that are influencing how practices communicate with patients.
Why This Topic Matters
Text-based communication can improve access and engagement, but it also introduces privacy, security, and compliance risks that can affect patients, staff, and practice operations.
Article Sections
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Pros and cons
An overview of the benefits and risks of mobile messaging in healthcare, including common operational and privacy concerns.
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How Does This Impact You?
A discussion of how patient engagement trends and communication expectations may affect healthcare workflows and access planning.
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Last word
A summary of security and privacy considerations related to texting and mobile communication in clinical settings.
What You Will Learn
- How patient texting fits into broader healthcare communication trends
- Why mobile messaging can create privacy and security concerns
- What general organizational practices support safer digital communication
- How staff training and mobile policy planning relate to HIPAA-aware workflows
Who Should Read This
- Healthcare providers
- Practice managers
- Compliance staff
- Medical office administrators
- Clinical staff
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