BC Advantage - 2012 Issue 3

Finance vs. PFS: Finding a Solution to the Communications Challenge

When a patient presents in the Emergency Department (ED) who is not fluent in English, the ED staff will utilize an interpreter or language line to facilitate communications with the patient. This communication will lead to an appropriate diagnosis and treatment of the patient. Throughout our careers, we have found ourselves in need of an interpreter when the Patient Financial Services Department (PFS) and the Finance Department attempt to communicate. It does appear that, more often than not, the Finance and PFS Departments speak totally different languages. They will discuss and agree on a solution to an issue, leave...

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