decisionhealth Newsletters, Part B News - 2015 Issue 7 (July)
Avoid fines, lawsuits when your practice calls, texts or faxes patients
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Article Overview
This article covers how the Telephone Consumer Protection Act (TCPA) can affect routine and marketing-related patient communications in medical practices. It discusses broad compliance issues such as consent, coverage of phone/text/fax outreach, third-party liability, the relationship between TCPA and HIPAA-related communications, and risk-management steps practices can review to reduce exposure. The piece is aimed at physicians, practice managers, compliance staff, and billing or revenue-cycle professionals who handle patient outreach or vendor oversight.
Why This Topic Matters
Medical practices often use calls, texts, and faxes for reminders, outreach, and collections, so understanding the TCPA is important for avoiding litigation and compliance risk. The article highlights operational areas where practices may be exposed and where policy, documentation, and vendor oversight matter.
What You Will Learn
- How the TCPA can apply to common patient communications
- Why consent documentation matters for practice outreach
- How third-party vendors can affect a practice’s risk profile
- What compliance areas practices should review for phone, text, and fax communications
- How TCPA considerations intersect with HIPAA-related communications
Who Should Read This
- Physicians and medical practice owners
- Practice managers
- Compliance officers
- Revenue cycle and billing staff
- Patient access and front-office teams
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