DecisionHealth, DecisionHealth - 2021 Issue 3 (March)

COVID-19 coding: Encounters at the ‘drive-in’ are reported as face-to-face visits

Question: We have patients who can’t take part in the audio/visual telehealth visit which is allowed under the COVID-19 rules.
 
We understand we can report telephone-only visits but the Drug Enforcement Agency (DEA) requires a real-time, two-way, audio/visual encounter when the doctor or treating practitioner writes a prescription for a controlled substance.
 
Rather than leave those patients stranded our solution is to a provide a drive-in service when they need a refill. The patients come to the practice’s parking lot, we give them a tablet and the doctor who stays in the office performs the visit.
 
Now we need to know how to report these visits. Can you point us to an official source that states whether we should we report this as a telehealth visit or a regular office visit?

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