decisionhealth Newsletters, Part B News - 2011 Issue 6 (June)
Who you gonna call?
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Article Overview
This article explains common categories of problems that can arise during EHR implementation and transition to live use, with a focus on which support resource is typically involved for each situation. It is aimed at practices, office managers, and coding or operations staff who need a general roadmap for escalating EHR, IT, connectivity, workflow, and records-management concerns. The discussion is framed around a pediatric practice’s real-world experiences and the kinds of guidance available from vendors, IT contractors, internet providers, and regional extension resources.
Why This Topic Matters
Successful EHR adoption depends on quickly routing problems to the right support channel. The article helps practices understand the difference between technology, vendor, and workflow issues so they can respond efficiently during implementation.
What You Will Learn
- How to distinguish broad categories of EHR implementation problems
- Which support resources may be involved in resolving EHR-related issues
- How workflow and records-management concerns differ from technical system problems
- Why transition issues can involve multiple organizations
Who Should Read This
- Medical practice administrators
- Office managers
- Health information management staff
- Billing and coding staff
- Clinics implementing EHR systems
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