decisionhealth Newsletters, Part B News - 2014 Issue 7 (July)
How to handle patients who record encounters with your physicians
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Article Overview
This article discusses the growing practice of patients recording clinical encounters and the compliance issues it can create for physicians and staff. It is aimed at medical practice leaders, compliance personnel, and clinicians who want to understand the general legal, privacy, and operational considerations involved in responding to recording requests or unexpected recordings. The article also covers broad practice-management approaches, including communication, documentation, and alignment with applicable federal and state privacy requirements.
Why This Topic Matters
Patient recording can affect privacy, trust, staff conduct, and legal exposure for medical practices. Understanding the topic helps practices set consistent policies and remain mindful of compliance concerns when interacting with patients who may record visits.
Article Sections
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Compliance
Introduces the rise in patient recordings of medical encounters and the broad compliance concerns that can follow. Summarizes the context for why practices may need policies and staff awareness.
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4 tips to deal with patients recording visits
Outlines general practice-management approaches for responding to recording requests and handling encounters where recording may occur. Also touches on confidentiality, documentation, and awareness of applicable legal requirements.
What You Will Learn
- Why patient recordings of clinical encounters are becoming more common
- What general compliance and privacy issues can arise for medical practices
- How practices can think about staff communication and patient expectations
- Why office policies may be useful when patients ask to record visits
- What broad legal and confidentiality considerations may apply to recordings made in a medical setting
Who Should Read This
- Physicians
- Medical practice managers
- Compliance officers
- Front-desk and clinical staff
- Healthcare attorneys
- Risk management personnel
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