decisionhealth Newsletters, Part B News - 2012 Issue 7 (July)
Make front desk changes to boost collections from patients with HDHPs
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Article Overview
This article explains how practices can adapt revenue cycle and front-desk workflows as high-deductible health plan enrollment grows. It covers patient financial screening, benefit verification, collection timing, payer contract considerations, and website accuracy, and is aimed at practice managers, billing staff, and revenue cycle professionals.
Why This Topic Matters
As more patients face higher out-of-pocket responsibility, practices need reliable front-end processes to protect collections and reduce payment surprises. The article helps readers assess operational changes that may improve cash flow and support more effective patient billing.
Article Sections
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Revenue cycle management
Introduces the shift in collections behavior associated with high-deductible coverage and the need for stronger front-desk processes.
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6 tips to get the most from HDHPs
Summarizes operational considerations for handling patients with high-deductible coverage, including verification, collections, payer communication, and practice visibility.
What You Will Learn
- How rising high-deductible coverage affects practice collections
- What front-desk teams should verify before collecting from patients
- How to distinguish high-deductible plan patients from self-pay patients at a process level
- Why payer contracts and collection workflows may need review
- How payer tools and website information can affect patient collections
Who Should Read This
- Practice managers
- Revenue cycle managers
- Front desk staff
- Billing staff
- Physician office administrators
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