DecisionHealth, DecisionHealth - 2012 Issue 7 (July)

Make front desk changes to boost collections from patients with HDHPs

Be prepared to bill patients directly for an even greater share of your claims. Patients who will pay for their care because they haven’t hit the deductibles of high-deductible health plans (HDHPs) are shifting how practices go after collections. Practices used to “pound on” insurance companies for payments. “Now it’s the patient. You need more savvy staff at the front desk,” explains Doral Davis-Jacobsen, manager of health care consulting, Dixon Hughes Goodman, Asheville, N.C.

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