decisionhealth Newsletters, Part B News - 2022 Issue 1 (January)
Phone E/M codes exploded in ’20, easing office visit shortfall
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Article Overview
This premium article looks at how Medicare telephone evaluation and management services changed during the COVID-19 public health emergency, including the sharp increase in claims, payment totals, and the effect on office-visit revenue. It is relevant to coders, billing staff, compliance teams, and practices tracking telehealth-related E/M reporting and Medicare payment trends.
Why This Topic Matters
It helps readers understand a major temporary shift in utilization and reimbursement during the pandemic era, especially for practices that relied on audio-only encounters to offset declines in in-person visits.
What You Will Learn
- How telephone-based evaluation and management services changed during the COVID-19 public health emergency
- How utilization of audio-only E/M services compared across different visit-length categories
- How Medicare payment trends for phone-based services related to established office visit activity
- Why this topic remained relevant while the public health emergency continued
Who Should Read This
- Medical coders
- Billing specialists
- Revenue cycle staff
- Compliance professionals
- Physician practices
- Telehealth program managers
Codes Discussed
Code Ranges Discussed
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