Telehealth update: Make sure to lock in medical necessity before billing phone E/Ms

Article Overview

This article explains how telehealth policy during the public health emergency affected billing for telephone evaluation and management services and why practices need to confirm medical necessity before submitting claims. It is aimed at coders, billers, compliance staff, and clinicians who work with Medicare telehealth claims and need to understand documentation expectations, payer scrutiny, and audit activity. The discussion also touches on general CPT reporting requirements and the broader oversight environment for telehealth services.