Consider using your patient portal to enhance practice revenue

Why This Topic Matters

Patient portals can affect revenue, patient satisfaction, payer relationships, and incentive-program participation. Understanding the business and policy considerations helps practices decide whether and how to offer portal services.

Article Sections

1. Practice management

   Introduces the business rationale for patient portals and their potential role in practice operations and incentive-program participation.

2. Charging for online consults

   Discusses the general idea of receiving payment for virtual patient interactions and the broader reimbursement environment for such services.

3. Charging for portal access

   Covers portal subscription models, vendor arrangements, and the broader controversy around paid access to portal features.

4. Assess portal revenue possibilities

   Outlines high-level factors practices may consider when evaluating whether a portal model fits their patient population, payer mix, and business relationships.