decisionhealth Newsletters, Part B News - 2014 Issue 1 (January)
Drive patient behavior to meet meaningful use portal, messaging measures
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Article Overview
This article explains how practices can encourage patients to use portal functions and related online services in support of stage 2 meaningful use. It also covers broader operational and compliance considerations around patient engagement tools, secure messaging, and vendor capabilities. The piece is aimed at practices, administrators, and coding or compliance professionals tracking EHR incentive program requirements and patient-facing workflows.
Why This Topic Matters
Patient engagement measures can depend on whether patients actually use online tools, so practices need practical ways to promote portal activity and messaging adoption. The article is relevant to organizations evaluating patient-facing technology, workflow changes, and HIPAA-related safeguards.
Article Sections
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Meaningful use
Introduces the stage 2 meaningful use context and frames the patient-portal requirement as a patient engagement challenge. It discusses the general operational issue practices face when trying to meet this measure.
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Identify your portal people
Describes broad approaches for encouraging portal adoption among patients who are more likely to use online tools. It also touches on in-office education and ways to make portal access easier for patients.
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Lure patients with online billing, scheduling
Covers general patient-service features that can draw people into portal use, including online billing and appointment scheduling. It also discusses customer-service and accessibility considerations around offering these options.
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2 for 1: Secure messaging
Reviews the relationship between portal adoption and secure messaging as part of stage 2 meaningful use. It also mentions vendor approaches and compliance considerations related to messaging services.
What You Will Learn
- How patient-portal adoption fits into stage 2 meaningful use
- General strategies for encouraging patients to use online health tools
- How online billing and scheduling can support portal engagement
- The role of secure messaging in patient communication workflows
- Broad compliance considerations for patient-facing messaging services
Who Should Read This
- Medical practice administrators
- Compliance staff
- Revenue cycle and patient access teams
- Health information technology leaders
- Providers participating in EHR incentive programs
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