Tech tools, financial help and ‘high touch’ can turn med-avoiding patients around

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Note:  The following article synopsis was NOT provided by HCPro. It was created by Find-A-Code/innoviHealth.

Article Overview

This practice management article examines why some patients do not start or continue prescribed medication and outlines broad categories of support that may improve adherence. It is aimed at clinicians, care teams, and practice staff who want to better understand common barriers such as cost, forgetfulness, and patient resistance, along with the role of patient assistance resources, digital tools, refill reminders, and high-touch provider communication.

Why This Topic Matters

Medication nonadherence affects outcomes, follow-up care, and overall practice management. The article is useful because it highlights common real-world barriers and the types of support systems practices may consider when trying to keep patients engaged with treatment.

Article Sections

  1. Survey findings and adherence background

    Introduces the medication adherence issue and summarizes survey-based findings related to long-term therapy persistence. It also frames the broader clinical and practice-management relevance of nonadherence.

  2. Money matters

    Covers affordability as a major barrier and discusses broad categories of financial support resources available to patients. It also addresses the role of practices in helping patients identify assistance options.

  3. Refresh my memory

    Reviews reminder-oriented technology and other digital tools intended to help patients stay engaged with their medication routines. It also mentions connected tools and clinician-facing integrations at a high level.

  4. Call the doctor

    Focuses on provider communication, relationship-building, and team-based follow-up as strategies for improving adherence. It describes practice workflows and supportive outreach approaches in general terms.

What You Will Learn

  • Common reasons patients delay or stop medication therapy
  • How affordability concerns can affect adherence
  • What types of reminder technologies are being used to support patients
  • Why provider communication can matter in adherence efforts
  • How high-touch practice workflows may help identify adherence barriers

Who Should Read This

  • Physicians
  • Nurse practitioners
  • Physician assistants
  • Medical office staff
  • Practice managers
  • Clinical pharmacists
  • Care coordination teams

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