decisionhealth Newsletters, Part B News - 2020 Issue 4 (April)
Telehealth possesses staying power beyond COVID-19 crisis: Surveys
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Article Overview
This article reviews consumer survey results from multiple research groups about telehealth adoption, familiarity, and willingness to use virtual care during the COVID-19 era. It is relevant to readers tracking how patient preferences may influence telehealth access, service planning, and health care delivery trends. The piece focuses on broad survey findings and does not provide coding guidance or reimbursement policy detail.
Why This Topic Matters
Understanding consumer acceptance of telehealth can help stakeholders anticipate demand for virtual services and monitor how the pandemic has shifted patient expectations around access and care delivery.
What You Will Learn
- How consumer attitudes toward telehealth changed during the COVID-19 pandemic
- What survey groups reported about patient interest in virtual care
- Which broad patient preferences influenced telehealth interest and adoption
- How survey findings may relate to future use of telehealth services
Who Should Read This
- Medical coders
- Billing professionals
- Practice managers
- Health care administrators
- Telehealth program staff
- Revenue cycle teams
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