Embrace the growing pains of implementing an integrated audit process

Why This Topic Matters

Organizations looking to improve audit consistency, speed, and collaboration can use this article to understand the operational and change-management considerations involved in adopting a more unified review process.

Article Sections

1. Coming of age: Growing isn’t easy but it’s worth it

   Describes the organization’s audit environment, the move away from a manual process, and the broader goals for improving workflow consistency and efficiency.

2. Reaching your full potential: Keys to success

   Outlines general implementation themes and team-centered practices associated with making a larger process change successful.

3. Key 1: Find a champion

   Discusses the importance of leadership support and shared ownership during a workflow change initiative.

4. Key 2: Communicate early and often

   Covers the value of early communication, transparency, and stakeholder feedback before and during implementation.

5. Key 3: Build smart, not fast

   Addresses pacing, readiness, and allowing time for a methodical rollout of new processes and tools.

6. Maturing with purpose

   Reflects on the broader purpose of the workflow changes and the role of audit and coding teams in the patient experience.