5 Ways the Patient Portal Benefits Providers During A Pandemic

Why This Topic Matters

Patient portals became especially important during periods of isolation and reduced in-person care. Understanding the broad ways they can support communication and workflow can help practices assess patient engagement tools and remote-service capabilities.

Article Sections

1. COVID-19 Patient Portal Benefits

   An overview of how patient portals were positioned to support communication, information sharing, document handling, and patient engagement during the pandemic.

2. Send and Receive Secure Messages

   Discussion of secure portal messaging as a way to maintain communication between patients and providers during isolation.

3. Share Important Data

   Coverage of using the portal to distribute practice updates and other timely information related to the pandemic and care access.

4. Prescription Refills

   A general look at how portal-based refill requests can help reduce routine phone communication and support practice workflow.

5. Share Documents

   Discussion of using the portal to exchange forms and other documents needed for ongoing care and remote intake.

6. Increase Your Value

   An explanation of how patient portal adoption can support broader patient engagement and perceived practice value.