decisionhealth Newsletters, Part B News - 2011 Issue 9 (September)
Benchmark of the Week: Medicare contractor performance, 2011
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Article Overview
This article summarizes results from the 2011 Medicare Contractor Provider Satisfaction Survey and compares provider satisfaction with Medicare carriers and Medicare Administrative Contractors across the country. It is relevant to healthcare organizations, physicians, and hospitals that want a high-level view of contractor performance trends, survey methodology, and broad areas of administrative service satisfaction.
Why This Topic Matters
Understanding provider satisfaction with Medicare contractors can help practices and hospitals gauge administrative friction, identify common service concerns, and contextualize how contractor performance was viewed in the 2011 survey year.
Article Sections
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Summary
An overview of the survey results, the response scale, and the source of the data used in the benchmark.
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Breakdown
A comparison of satisfaction patterns across contractor roles and broad business functions, with notes on how responses varied by provider type.
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Takeaways
A brief wrap-up of the main areas of satisfaction and dissatisfaction highlighted by respondents.
What You Will Learn
- What the 2011 Medicare Contractor Provider Satisfaction Survey measured
- How provider satisfaction was summarized at a high level
- How the article compares contractor performance across different roles and functions
- Which broad service areas were viewed more positively or negatively by respondents
Who Should Read This
- Physicians
- Hospital administrators
- Medical practice managers
- Healthcare revenue cycle professionals
- Medicare billing staff
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