Provider satisfaction survey shows low marks for appeals, enrollment

Why This Topic Matters

Understanding how carriers are rated in different service areas can help practices anticipate where communication or administrative follow-up may take more time. The article also highlights CMS process improvements that may affect provider enrollment and contractor interactions.

Article Sections

1. Survey findings and carrier performance

   Summarizes the survey’s overall results and compares carrier performance across the major service areas reported in the study. It also notes variation among carriers and jurisdictions.

2. CMS efforts to improve provider relations and enrollment

   Describes CMS actions intended to improve response times and streamline enrollment-related processes. The section focuses on broad administrative changes affecting provider interactions with Medicare contractors.

3. Satisfaction: Rating your carrier's performance

   Presents the survey table of average scores by carrier and service category. It provides the comparative ratings that support the article’s discussion.