6 ways to improve collections by boosting patient credit card use

Why This Topic Matters

Patient payment methods can affect how quickly and completely practices collect balances. The article helps readers evaluate operational tactics for making card payment more convenient while considering transaction costs and patient preferences.

Article Sections

1. Advantages of credit card payments

   Introduces the payment and collection context for patient balances and explains why card acceptance is being considered by practices.

2. 6 ways to promote credit card use for collections

   Presents a set of practice management strategies for encouraging patient card payments and improving collections processes.

3. Use a repetitive verbal prompt

   Discusses patient-facing communication approaches that make payment options more visible during check-in or checkout.

4. Advertise the fact that you take plastic

   Covers signage and promotional visibility for accepted payment methods, including brand presentation considerations.

5. Take credit card payments by phone, especially during collections

   Addresses remote payment collection options and patient preference considerations when following up on balances.

6. Cut down on credit card fees by negotiating deals with credit card vendors

   Reviews fee-related operational considerations, vendor negotiation themes, and equipment cost issues tied to card acceptance.

7. Emphasize using credit cards for all bills, not just copays

   Looks at broader acceptance policies and how practices may apply card payment options across different types of patient balances.

8. Offer online credit card payment

   Discusses internet-based patient payment capabilities and how online portals can support billing workflows.