decisionhealth Newsletters, Part B News - 2021 Issue 2 (February)
Patients not back from COVID-19? Mobilize your tech outreach, harness your data
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Article Overview
This article discusses how medical practices can respond to reduced patient volume after COVID-19 by strengthening digital engagement, outreach, and follow-up processes. It focuses on patient portals, population-health style reporting, reminder workflows, and pre-visit communication methods, with relevance for practice managers, clinicians, and health IT teams.
Why This Topic Matters
Persistent missed visits and delayed care can affect access, continuity, and preventive service delivery. The article is useful for practices looking to improve patient engagement strategies and identify patients who may need outreach after pandemic-related disruption.
What You Will Learn
- How practices can use patient engagement tools to support appointment attendance
- Why portals and other digital communication channels matter for outreach
- How practice data and population-based reports can help identify patients needing follow-up
- Ways reminder workflows and pre-visit tasks may support scheduling and attendance
Who Should Read This
- Practice managers
- Healthcare administrators
- Clinicians
- Health IT staff
- Patient engagement teams
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